Ordering:

Security:

Shipping:

Payment:

Merchandise:

Help:

Customer Service:

Contact Us:

Speciality Orders:

About College Fan Gear:

How does the shopping cart work?
Just as in a physical store, your Shopping Cart holds items until you are ready to check out. From your Shopping Cart you can:

  • Proceed to check out
  • Continue shopping

You can always get back to your cart by clicking the "Shopping Cart" button found in the navigation bar.
Return to top

How can I change my order?
If you click on the Shopping Cart, you can remove any item from your Shopping Cart that you no longer wish to purchase. Select the item or items that you would like to remove from your Shopping Cart, then click the "Submit Change" button and the item will be removed.
Return to top

Is there a cost break if I order in bulk?
Please contact College Fan Gear Customer Service for volume pricing discounts at 972-471-5403.
Business Hours: M - F, 7:30a - 5:30p Central
Return to top

What happens when an item is on backorder?
If an item is on backorder, you will receive a call from College Fan Gear customer service the same day you place your order. Our customer service representative will work with you on your timing needs.
Return to top

How do I check the status of my order?
Click on the "Order Status" button, type in your Order Number from your online confirmation and click "Submit". If you do not know your Order Number, click on "Order History" and then click on the Order Number you wish to track or review. If your order has shipped, you will have received an e-mail confirming shipment with a link for tracking that can be used to quickly track your package.
Return to top

What is your return policy?

Return Policy

  • We do not offer exchanges. If you would like a different item, please a new order directly on the web site.
  • Stock items may be returned to Advanced-Online within 30 days provided the items have not been used or washed. Defective products may be returned regardless of use or washing.
  • Personalized or Customized items may not be returned within 30 days unless they are defective. Freight will be credited to your account for defective products only.
  • All returned items will be inspected by our staff and a credit issued within 10 days of receipt of the items. If an item is deemed non-returnable we will make contact directly with you.
  • If you return an item that was a gift to you, please provide your name, email and phone so we may contact you.
  • There will be a 15% restocking fee charged to your account. No restocking fees will be charged for any defective products.

Return Procedures
  1. If you are not completely satisfied with your order, please cut out and use the shipping label included with your packing slip to return your package within 30 days.
  2. Choose a return reason and include this slip with the item(s) in your package by the shipper of your choice.
  3. Within 10 days of receipt of your return our staff will issue a credit for the products.
  4. A 15% restocking fee will be charged to your account for returns for non-defective products.

Return to top

Are all the transactions on the CollegeFanGear.com Site secure and safe?
All transactions are processed securely using 128-bit encryption. Credit cards are processed via a secure socket (https) also using 128-bit encryption.
Return to top

Where are the CollegeFanGear.com products shipped from?
Advanced-Online is the vendor that produces, stores and ships all of the CollegeFanGear.com products. They ship all of our merchandise from Dallas, TX.
Return to top

How long does it take to receive my order?
Depending on how much of a hurry you are in and how much money you are willing to spend, you can decide when you would like your order to arrive with the following options.

  • USPS Ground (3-8 business days)
  • FedEx Priority Overnight (arrives by 10:30am the following day)
  • FedEx Standard Overnight (arrives by 3:00pm the following day)
  • FedEx 2 day (arrives by 4:30pm the 2nd day)
  • FedEx Express Saver (arrives by 5:00pm the 3rd day)

The CollegeFanGear.com Site will provide you with the ship date of your order in the Shopping Cart page.
Return to top

Do you ship to P.O. boxes?
College Fan Gear does not deliver to P.O. Boxes; please contact College Fan Gear customer service to work out any special delivery requirements.
Return to top

What credit cards do you accept?
We accept Visa, Mastercard and American Express.
Return to top

How do new items get selected for the store?
There are four key factors that we use to justify the addition of an item.

  1. Do we really think that it could be a hot seller.
  2. Can it be produced at a reasonable cost to the buyer.
  3. Does it fit with the look and feel of CollegeFanGear.com .
  4. In the case that the product doesn't sell, would it be too much of a financial liability.

Return to top

I am getting an error message - what do I do?
Please send an email to CustomerService@collegefangear.com and specify the error message you received, what browser you are using and at what point in your shopping experience you received the message.
Return to top

How do I contact Customer Service at College Fan Gear?
The CollegeFanGear.com Site is committed to providing the highest quality of customer service.
Please contact College Fan Gear Customer Service with any comments or service needs that you may have regarding an order via email at CustomerService@collegefangear.com or by phone at 972-471-5403.
Hours of operation are 7:30 am to 5:30 pm CST Monday through Friday.
If you have merchandise suggestions for the CollegeFanGear.com Site or you would like to share your comments regarding College Fan Gear, please contact customer service via email at CustomerService@collegefangear.com or by phone at 972-471-5403.
Return to top

I have a question, who may I talk to?
If you would like to speak to an College Fan Gear representative, please contact College Fan Gear Customer Service at 972-471-5403. If you would prefer to contact your CollegeFanGear.com liaison, please contact Customer Service via email at customerservice@collegefangear.com or by phone at 972-972-5403.
Return to top

How do I order Custom Orders?
If you are working on a CollegeFanGear.com companywide or department event or project and would like to order a custom item that is not presently available on the CollegeFanGear.com Site, please contact Customer Service via email at CustomerService@collegefangear.com or by phone at 972-471-5403 and an Account Manager will help you find any item you need.
Return to top

About College Fan Gear
Advanced-Online is the vendor that produces, stores and ships all CollegeFanGear.com Site products. Additionally, Advanced-Online also produced the CollegeFanGear.com web site based on our guidelines. CollegeFanGear.com works in conjunction with Advanced-Online to determine what items should be available through the CollegeFanGear.com Site.
We are very pleased to be working with Advanced-Online because of their high standard of quality products and superior customer service balanced with a focus on cost effectiveness.
Return to top